Delivery Requirements

At Spa Solutions, we aim to provide efficient and reliable delivery services to ensure that your orders are delivered to you in a timely manner. Please review the following delivery requirements to ensure a smooth and satisfactory delivery experience:

Shipping Address Accuracy:

  • Please ensure that the shipping address provided during checkout is accurate and up-to-date to avoid any delays or delivery issues.
  • Double-check the address details, including the recipient’s name, street address, city, state, and postal code, to ensure proper delivery.

Delivery Timeframes:

  • Orders are typically processed and shipped within [number] business days after payment confirmation.
  • Delivery timeframes may vary depending on your location and the shipping method selected during checkout.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Signature Requirement:

  • For certain high-value orders or delivery destinations, a signature may be required upon delivery to ensure receipt of the package.
  • Please ensure that someone is available at the shipping address to sign for the package during the expected delivery window.

Delivery Attempts:

  • If no one is available to receive the package at the shipping address, the delivery carrier may attempt delivery on multiple occasions or leave a delivery notification with instructions for rescheduling or pickup.
  • It is the customer’s responsibility to coordinate with the delivery carrier to ensure successful delivery of the package.

Inspection Upon Delivery:

  • Upon receipt of your order, please inspect the package carefully for any signs of damage or tampering.
  • If you notice any damage to the package or products, please notify us immediately and retain all packaging materials for inspection and claim purposes.

International Shipping:

  • After the complaint has been resolved, we welcome your feedback on the handling of the complaint and any suggestions for improvement.
  • We may follow up with you to ensure that you are satisfied with the resolution and to address any remaining concerns.

Contact Us:

If you have any questions or concerns about the delivery requirements or status of your order, please contact our customer service team at info@saunadekor.com for assistance.